Integrity Selling® FOr service professinals
Integrity Selling for Service Professionals (ISSP) bridges the gap between service and sales. In addition to the critical role of answering questions and solving problems, customer service professionals are often tasked with recognizing selling opportunities. By strategically guiding the customer to additional purchases, a skillful customer service associate offers further value that will set you apart from competitors.
What Participants Learn:
- How to adopt a “service to sales” mentality that makes work—and the customer experience — rewarding
- The difference between satisfied and loyal customers
- Strategies for approaching people to build rapport and loyalty
- Techniques for recognizing and adapting to different behavior styles
- The value of active listening and asking questions to determine customer needs and concerns
- How to translate product and service features into benefits
- Beliefs about selling that support the consistent application of positive, customer-focused behaviors
- Importance of values, ethics, and beliefs, aka INTEGRITY
How We Work With You
What Makes Integrity Selling® for Service Professionals Effective?
Easily adaptable service and selling process with a common language
Highly interactive course dynamics
Content may be customized based on organization or industry
Workshop is reinforced with 7-Week Sustainment and Accountability Program and Monthly Performance Accelerator Modules
Participants learn the need for ethical behavior in forging long-term customer relationships
We Know What It Takes
TO GIVE YOUR COMPANY THE COMPETITIVE EDGE
OUR LOCATIONS
INTEGRITY NEWSLETTER
BIRMINGHAM, ALABAMA
Office: +1 205 383 3710
Mobile: +1 205 260 2553
DUBAI, UNITED ARAB EMIRATES
Office: +971 4 40 96 897
Mobile: +971 50 21 55 431
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