Integrity Service®

Integrity Service® identifies dimensions that influence delivery of exceptional customer service. When these dimensions are brought into alignment (what we call congruence), improved job satisfaction, increased teamwork and customer loyalty result.

CREATE A CUSTOMER-FOCUSED CULTURE

It all begins with understanding what it means to be a truly customer-focused. Provide the confidence and skills to truly solve problems and align attitudes, values, and beliefs for real behavior change.

Integrity Service® is a comprehensive process designed to help people understand what it means to be customer-focused. Participants focus on the skills, attitudes, and automatic behaviors that must be developed to reach a common goal of becoming a customer-focused organization.

Integrity Service embodies the following elements:

Proven Customer Satisfaction System™
Simple Behavior Styles® language
Seven-week structured follow-up course
Reinforcement tools
Performance Accelerator sessions
Blended, online learning delivery alternative

Internal Customers vs External Customers
Too often we only consider our external customers when it comes to customer service. One of the most powerful aspects of Integrity Service is how it focuses on both the external customer and the internal customer- those people within your company or division.

Having the Integrity Service processes in place will give you the tools you need to create a true customer focused culture, both inside and outside of your company!